With ECCOM's proprietary smart service components, we provide smart O&M service experience based on customers' business characteristics to help customers improve their IT O&M efficiency and reduce network risks. We utilize ITIL-based professional models, as well as 24/7 services to provide remote and on-site services to our customers.
Provide 7X24 remote network monitoring, timely incident response and handling based on customers' business needs, and provide daily monitoring reports as required.
Provide remote operation, including but not limited to opening ports, adding accounts, etc., based on customers' requirements for day-to-day operation and business.
SOP-based standard change, including but not limited to process control of change, change scheme, and on-site change implementation.
One-time on-demand Service Requests, typically small-scale in nature, and installation of equipment line-cards, etc.