The status of various resources in IT system is constantly changing. System administrators have to keep track of the monitoring interface. They are hardly warned before the situation deteriorates, but make emergency response after a fault occurs.
Related systems can only monitor the health status of their own components, but intelligent monitoring and traceability throughout the business process are impossible.
Fault experience and application
Every fault is individual, and therefore it is difficult to pass on the experience. Even if it is classified into a knowledge base, it is difficult to apply it quickly in the next fault.
Administrators are required to regularly make statistics on system availability, faults, business volume and other data to provide data support and guidance for business development.