O&M process control
O&M activities lack control. Basic processes such as service console, knowledge base, CMDB and event management are not built;
IT central monitoring
For appropriate allocation and effective management of information resources and secure, reliable system operation, building a IT central monitoring system (CMS) has become one of the priorities in enterprise IT O&M;
Monitoring + process
O&M monitoring is not a simple "monitoring + process". An effective combination of the two will become the focus of IT O&M in the future.