Lack of closed-loop, refined IT service process
There are some offline operations and work orders in the IT service process, and thus it is impossible to complete a closed loop online. The circulation efficiency is low and traceability is not guaranteed.
Personal experience cannot form methods and tools
IT O&M capabilities lie in personnel, lacking a combination of personnel, processes, information and technology, and IT service capabilities cannot be built up.
Difficult to maintain IT asset data
Lack of a unified asset data maintenance tool, incomplete update of assets in and out of the warehouse, untimely tracking of asset operation status, and lack of necessary information support for O&M work.