Nowadays, science and technology have been developing swiftly, modernized IT products and equipments have been upgraded endlessly, and more and more brands, models and varieties have been emerging, which involves the support of multi-manufacturer and poly-technical support. This has also brought risks to the IT management of the enterprise. Once the IT equipment of an enterprise breaks down, its normal work will stand still, thus bringing a huge loss to the enterprise. On the other hand, after the original-manufacturer warranty of IT equipment matures, the enterprise will not only face a high warranty-renewing fee, but also waste a lot of time and effort to coordinate with numerous equipment manufacturers.
In order to solve the problem of IT management and meet the enterprise’s demand for equipment maintenance and warranty-renewing, ECCOM has officially launched the “smart-maintenance services”, which can not only provide all-round guarantee for the enterprise’s multi-brand IT hardware, but also ensure the operation of its office and business system.
ECCOM TAC Center: offering 7*24-hour timely response, remote technical troubleshooting, RMA deployment and on-site engineer dispatching;
Rapid hardware repair: offering 8*5*NBD hardware repair services and 24*7*4 hardware repair services;
On-site services: offering on-site replacement, troubleshooting and on-duty services in perfect combination with the on-site delivery capacity of various local technical groups;
Advanced services: providing service reports and exclusive service manager, and offering customized services.
As a member of smart service family of ECCOM, smart-maintenance services will provide customers with all-round reliable maintenance and guarantee of IT hardware.